Frequently Asked Questions
1. What materials are used in these home textile products?
We source premium, natural fibers such as long-staple cotton, organic linen, and high-quality bamboo to ensure maximum comfort, breathability, and durability.
2. How should I care for and wash the bedding items?
We recommend machine washing in cold water on a gentle cycle with mild detergent. Tumble dry on low heat or line dry in the shade to preserve fiber integrity.
3. Do you offer custom sizing for different bed dimensions?
Yes, we provide custom tailoring for various mattress dimensions. Please provide your specific measurements when initiating your custom request.
4. Are your products eco-friendly and certified?
Many of our products carry OEKO-TEX Standard 100 certification, ensuring they are free from harmful chemicals and completely safe for sensitive skin.
5. What is the estimated delivery time for global orders?
Standard orders are typically processed within 2-3 business days. Shipping times vary by destination, generally taking between 7 to 14 business days.
6. What is the return and exchange policy?
We offer a 30-day return and exchange policy for unused items in their original packaging. Please contact our support system to initiate the process.
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